Quality Performance Analyst

What we can offer you

• We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
• Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
• Private Healthcare and Doctor@Hand (remote GP service).
• Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
• Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues. 
• Our Life Assurance cover is a multiple of eight times your annual basic salary.
• Product allocation so that you can enjoy our fantastic portfolio of brands.
• Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
• Every employee has the opportunity to claim up to £1,000 per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
• Learning resources to help you be your best self.

Main Responsibilities

• Support crisis and incident teams with data interpretation and evidence-based recommendations
•  Analyse quality metrics and communicate performance trends for improvement opportunities
• Develop and maintain the Quality Scorecard, highlighting areas of concern and potential solutions
• Coordinate cross-functional complaint investigations, ensuring effective resolution and customer satisfaction
• Lead or support root cause analysis for quality incidents and escalate findings appropriately
• Enhance systems for consistent data capture, reporting, and analysis across teams and sites
• Ensure compliance with relevant company standards and report non-conformances proactively
• Deliver guidance on quality systems procedures and support operational excellence initiatives

Our Ideal Candidate

• Proven experience in quality assurance, performance analysis, or manufacturing operations
• Strong data analysis skills with proficiency in tools like Excel, Power BI, or similar reporting platforms
• Excellent problem-solving abilities and experience with root cause analysis methodologies 
• Outstanding communication and stakeholder engagement skills
• Familiarity with FMCG environments, ideally within food, beverage, or spirits sectors

Help us deliver exceptional spirits with even better insights. Apply now and be part of our Bellshill journey.

About William Grant & Sons

A HOME FOR RARE CHARACTERS

William Grant & Sons: a home where Rare Characters thrive.

We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.

At William Grant & Sons, our vision is to be A home where rare characters thrive. We value all colleagues for their rare character, distinctive skills, experience and perspectives. Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We strive to create an environment where we can all be our best and bring our whole selves to work.

OUR AGILE WORKING PHILOSOPHY

Our agile working philosophy is to “Have your best work day everyday”.
Built on trust, we empower our rare characters to have their best work day every day. Where flexibility and positive working experiences help employees to feel connected and release potential across our teams.
We are open to discussing possible agile/flexible working options as part of the recruitment process.

INCLUSIVE RECRUITMENT PROCESS

Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We want to ensure that our recruitment process is inclusive.